Legal
Privacy Policy
Last updated: January 1, 2025
This Privacy Policy describes how Intelligent Structure Solutions Engineering ("ISS Engineering", "we", "us", or "our") collects, uses, and protects your personal information when you use our website at isseng.net and our engineering tools and services.
1Information We Collect
We collect information you provide directly to us when you create an account, use our engineering calculators, submit a contact form, or leave a review. This includes:
- Account Information: Full name, email address, and phone number when you register.
- Contact Form Data: Name, email, phone number, project type, and message content.
- Review & Feedback Data: Your name, project reference, star rating, and written comments.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and features used.
- Device Information: Browser type, operating system, IP address, and device identifiers.
2How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your user account and provide access to our engineering tools.
- To respond to your inquiries, project requests, and support messages.
- To send you account-related notifications, including email verification and password reset codes.
- To notify our team of new registrations and service requests.
- To display your reviews and ratings on our website (name and project reference will be publicly visible).
- To improve our website, tools, and services based on usage patterns.
- To comply with applicable laws and regulations.
We do not use your personal information for automated decision-making or profiling.
3Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We use EmailJS to send transactional emails (verification codes, notifications). This service processes email addresses as needed to deliver messages.
- Legal Compliance: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We will share your information with third parties when you have explicitly consented to such sharing.
4Data Storage & Security
Your account data, session information, and reviews are stored locally in your browser's localStorage. This means your data remains on your device and is not transmitted to our servers beyond what is necessary for email delivery.
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmitted between your browser and our website.
- Password hashing before storage — we never store plain-text passwords.
- Email verification required for all new accounts.
- Session expiry after 30 days of inactivity.
While we take reasonable steps to protect your information, no security measure is 100% foolproof. We encourage you to use a strong, unique password for your account.
5Your Rights & Choices
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your account and associated personal data.
- Objection: You may object to the processing of your personal data in certain circumstances.
- Data Portability: You may request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@isseng.net. We will respond to your request within 30 days.
6Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience. Please refer to our Cookie Policy for full details on what cookies we use and how to manage them.
7Third-Party Services
Our website integrates with the following third-party services, each with their own privacy practices:
- EmailJS (emailjs.com) — Used to send transactional emails. Subject to EmailJS's Privacy Policy.
- Cloudflare — Used for DNS management and website security. Subject to Cloudflare's Privacy Policy.
- Hostinger — Our website hosting provider. Subject to Hostinger's Privacy Policy.
- Google Fonts — Used to load web fonts. Google may collect limited usage data.
We encourage you to review the privacy policies of these third-party services for more information.
8Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
9Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.